• Customer Center
• Order issues

Missing parts of a product

We deeply regret the inconvenience.

To help resolve this issue, our Service to the Customer will need to provide a brief description of the piece or pieces missing. Next to the instruction manual of the product, you can find the part numbers. Please let us indicate what part or parts number has not received.

In this case we try to get the manufacturer or supplier can send the missing piece so you can fully enjoy the product as soon as possible. The time management such incidence may vary between 10 to 20 days.

As soon as we report the incidence, a member of our Customer Service to the Customer contact you to resolve the case.

Should the Seller not Carethy should directly contact him through his user-area-contact orders.